Unified Inbox
Centralize all customer communications from multiple channels into a single inbox.
Key Benefits
Centralize all customer communications in one place
Respond faster with context from all channels
Never miss important customer messages
Assign and track conversations across teams
Maintain consistent customer experience across channels
Get insights on communication patterns and response times
How It Works
Seamless Channel Integration
Connect all your customer communication channels including WhatsApp, Instagram, Email, Web Chat, and more. Messages from all channels flow into a single, organized inbox.
Smart Routing & Assignment
Automatically route conversations to the right team members based on rules you define. Assign conversations, add internal notes, and collaborate on responses.
Customer Context
See complete customer history and context alongside every conversation. View previous interactions, purchase history, and customer health score in one place.
Response Management
Use saved replies, automated responses, and AI-suggested replies to respond quickly and consistently. Set SLAs and track response times to ensure timely customer service.
Ready to unify your customer communications?
Join thousands of businesses that use Synkora's Unified Inbox to deliver exceptional customer experiences.