Our Mission
To empower African SMEs with enterprise-grade customer success tools that drive growth, improve retention, and enhance the overall customer experience.
Our Story
Synkora was born from a shared frustration. Three great minds, working across different tech companies in East Africa, encountered the same challenge: existing customer success tools weren't built for the realities of African businesses.
They had seen firsthand how SMEs struggled with customer retention and lacked tools designed for their unique needs — from navigating diverse payment systems to operating in environments with varying levels of connectivity and regulatory complexities.
In 2021, they came together over coffee in Nairobi with a bold vision: to create a customer success platform purpose-built for African businesses. Months were spent researching, interviewing business owners from Kenya to Nigeria, and digging deep into the everyday challenges faced on the ground.
In 2023, that vision became a reality. What started as a simple solution quickly evolved into a comprehensive platform. Today, Synkora proudly supports over 500 businesses across 15 African countries, helping them deliver exceptional customer experiences and drive sustainable growth.
Our Values
Customer-Centric
We put our customers at the center of everything we do, building solutions that address their real needs and challenges.
Innovation for Businesses
We create technology tailored to businesses, considering local market dynamics and unique regional requirements.
Constant Improvement
We continuously iterate and improve our platform based on feedback, new technologies, and changing business needs.
Accessibility
We believe powerful tools should be accessible to businesses of all sizes, especially SMEs that form the backbone of African economies.
Our Impact
We're proud to be making a difference for businesses, helping them deliver exceptional customer experiences and achieve sustainable growth.
500+ African SMEs
Businesses across 15 African countries use Synkora to manage customer relationships.
32% Average Retention Increase
Our customers see significant improvements in customer retention and satisfaction.
40+ Team Members
Creating tech jobs and opportunities across the continent.
Tech Education Initiatives
Supporting the next generation of African tech talent through workshops and training programs.
Join the Synkora Community
Become part of our growing network of African businesses transforming their customer success operations.