Health Scoring
Proactively identify at-risk customers with customizable health metrics.
Key Benefits
Identify at-risk customers before they churn
Create customizable health metrics tailored to your business
Track health trends over time to spot patterns
Prioritize customer outreach based on health scores
Align teams around objective customer health data
Measure the impact of your customer success initiatives
How It Works
Custom Health Models
Build health scoring models with metrics that matter to your business. Combine usage data, support interactions, NPS scores, and other factors into a comprehensive health score.
Automated Monitoring
Set up automated monitoring of customer health with real-time updates. Receive alerts when customer health drops below defined thresholds.
Trend Analysis
Track health score trends over time to identify patterns and leading indicators of churn. Understand which factors have the biggest impact on customer health.
Actionable Insights
Turn health data into actionable insights with recommended next steps. Prioritize interventions based on health scores and potential impact.
Ready to improve customer health?
Join forward-thinking companies that use Synkora to proactively manage customer health and reduce churn.