Support & SLA Management

Track support tickets and service level agreements in one place to ensure timely resolution.

Key Benefits

Monitor SLA compliance in real-time

Track support ticket metrics

Identify recurring support issues

Measure team performance

Improve customer satisfaction

Track response and resolution times against defined SLAs with automated alerts for at-risk tickets.

Analyze support volume, common issues, resolution times, and customer satisfaction to improve service.

Measure individual and team performance against key support metrics to identify coaching opportunities.

Centralize all customer communications from multiple channels into a single inbox for seamless management.

Gain actionable insights through comprehensive dashboards, metrics, and customizable reports.

Proactively identify at-risk customers with customizable health metrics and scoring models.

Join thousands of businesses worldwide using Synkora to improve customer retention and drive growth.