Powering Customer-Led Growth
The all-in-one customer lifecycle management platform designed to help you deliver exceptional customer experiences
Centralize Communications
Bring all customer communications into one inbox for seamless management and faster response times.
Learn more
Customer Satisfaction
Businesses Served
Customer Support
Retention Increase
Customer success operations is a mess
Fragmented data, manual follow-ups, and inconsistent customer experiences.
Fragmented customer data
Customer information scattered across spreadsheets, emails, and multiple tools.
Manual follow-ups
Time-consuming manual processes for customer check-ins and issue tracking.
Inconsistent customer experience
Lack of standardized processes leads to variable customer experiences and outcomes.
John Manager
Where's the latest customer health data?
Sarah Agent
I think it's in another spreadsheet, let me check...
Everything You Need to Succeed
Explore our comprehensive suite of tools designed specifically for African SMEs to manage customer relationships effectively.
Unified Inbox
Omnichannel messaging for seamless customer communication.
Chat with customers from WhatsApp, Instagram, TikTok, and Facebook
Centralized conversation threads per customer
Auto-tagging and agent assignment
Smart replies and canned responses
Supports Teams, Slack, Email, and Jira integrations
Unassigned ticket view & SLA-at-risk filtering
Custom support hours & Chat Module settings
Conversations
Unified customer engagement hub
Centralize all customer interactions in one place
Manage all customer communications across channels with our unified inbox. Track conversations, assign team members, and never miss an important customer interaction.
Unified Inbox
Response time:
Resolution rate:
Team Performance
Seamless social media management
Connect with customers across all social platforms. Monitor mentions, respond to comments, and build relationships with your audience all from one dashboard.
Multi-platform integration
Connect Facebook, Instagram, Twitter, LinkedIn, and TikTok accounts in one place.
Real-time engagement
Respond to comments, messages, and mentions instantly from your Synkora dashboard.
Smart notifications
Get alerts for important mentions, trending posts, and customer feedback that needs attention.
Recent Interactions
Loving the new product! When will it be available in Kenya?
Having an issue with my account. Can someone help?
Data-driven customer insights
Make informed decisions with comprehensive analytics and reporting on customer behavior, engagement, and satisfaction.
Track customer health scores and identify at-risk accounts
Measure engagement across all channels in one unified dashboard
Generate custom reports for stakeholders and team members
Set up automated alerts for key metrics and KPIs
Customer Satisfaction
92.4%
Customer Retention
95.2%
Engagement Rate
78.6%
Why Choose Synkora?
Built specifically for businesses of all sizes, Synkora addresses unique challenges while providing enterprise-grade capabilities at accessible pricing.
African-Focused Design
Tailored for local market dynamics, payment systems, and business practices across the continent.
Offline Capabilities
Continue working during connectivity issues with offline mode and automatic sync when back online.
Flexible Pricing
Affordable plans designed to scale with your business growth, with options for monthly or annual billing.
Local Support
Access responsive customer service from teams who understand your regional challenges.
"Synkora understands our market challenges like no other platform." "" "" ""
Serving Businesses Across the Globe
Ready to Transform Your Customer Success?
Join over 500 businesses already using Synkora to improve customer retention and drive growth.